1. Age Requirement

– Minimum Driver’s Age: 21

– Driver’s License: The driver must possess a valid license issued at least three years earlier.

– Insurance for Younger and Older Drivers: Drivers aged under 23 years need to purchase “New Driver’s Insurance” costing €9.00 per day. Drivers older than 73 years old have to purchase “Senior Citizen’s Insurance” which costs €25 for the entire rental period.

2. Driver’s License

A valid driving license held for at least three years is required. Renters carrying a national driving license from an EU member state and other specified countries do not require an International Driving Permit. A valid International Driving Permit is required for all other countries along with the national driving license. Renters should check if local authorities require an International Driving Permit to avoid fines. Here are the specifics:

– EU Member States: Renters carrying a national driving license from an EU member state (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden) and from Switzerland, United Kingdom, U.S.A., Canada, Australia, Gibraltar, Norway, Iceland, Liechtenstein do not require an International Driving Permit.

– Other Countries with Latin Characters: All National Driving Licenses with Latin Characters issued by the following countries are accepted in Greece: Albania, Armenia, Azerbaijan, Bahamas, Bahrain, Belarus, Bosnia & Herzegovina, Brazil, Central African Republic, Chile, Congo, Costa Rica, Cuba, Ecuador, North Macedonia, Georgia, Ghana, Guyana, Indonesia, Iran, Iraq, Israel, Ivory Coast, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Liberia, Mexico, Moldova, Monaco, Mongolia, Montenegro, Morocco, Nigeria, Northern Ireland, Norway, Pakistan, Peru, Philippines, Qatar, Russia, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, South Africa, South Korea, Tajikistan, Thailand, Tunisia, Turkey, Turkmenistan, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Venezuela, Vietnam, and Zimbabwe.

– Countries without International Driving Permit Issued:** Renters carrying a valid national driving license that has been issued by a state in which no international driving license is issued (i.e., China) do require a certified translation in English or in Greek.

– All Other Countries: A valid International Driving Permit is required along with the national driving license. Renters are advised to check whether local authorities require foreign drivers to present an International Driving Permit to avoid the risk of potential fines.

3. Fuel Policy

We operate a ‘Same Fuel Policy.’ This means the renter is required to return the vehicle with the same fuel level as when it was collected. If the vehicle is returned with less fuel, a charge will be applied for the fuel deficit. Please note, refunds are not given for vehicles returned with more fuel than upon collection.

4. Extra Driver

• The main driver, typically the person named on the rental agreement, is the insured individual responsible for the rental.

• Additional drivers must be present at the start of the rental with their driving licenses and must be added to the rental agreement.

– Only individuals listed on the rental agreement as additional drivers are legally allowed to drive the rental car. If an unlisted driver is involved in an accident or damages the vehicle, insurance coverage may not apply, and the renter may be held responsible.

5. Vehicle Pickup

When collecting the rental vehicle, the renter must ensure the following:

1. Applicable Statutory License: A currently valid driver’s license meeting the age requirements for the chosen vehicle category, held for a minimum of three years.
2. Credit Card: A credit card available for necessary transactions and security purposes.
3. Identification Card: A valid identification card for verification during the pickup process.

6. Insurance

6.1. Collision Damage Waiver (C.D.W.) or Basic Coverage:

Included in our standard package, C.D.W. provides essential coverage for your rental. This insurance includes third-party insurance (TPI) and covers damages to the rented vehicle with varying excess amounts based on the car model and category:

– Small cars: Up to €900

– Medium cars: Up to €1,200

– Big cars: Up to €1,400

– SUVs and 4x4s: Up to €1,600 (VAT not included)

Note: C.D.W. does not cover loss or breakage of keys, tires, wheels, undercarriage, windscreens, mirrors, lights, or the car’s interior. The renter is responsible for the liability/excess amount specific to the car group. C.D.W. is effective if damages are not due to the violation of Greek Traffic Code.

6.2. Advanced Coverage:

This plan provides more comprehensive accident coverage and lower deductibles, along with 24-hour roadside assistance. It reduces the renter’s liability/excess amount to less than half of the standard C.D.W. coverage.

6.3. Full Damage Waiver (F.D.W) or Complete Coverage:

Designed to provide enhanced protection, this comprehensive coverage includes:

– Protection for the vehicle’s body against damages.

– Waived excess, excluding glass, tires, mirrors, interior, and underbody.

– Coverage for additional drivers and passengers with Personal Accident Insurance (P.A.I.).

– The cost of this package varies depending on the vehicle category. No insurance is valid when driving under the influence of alcohol or drugs, speeding, or against Greek traffic laws.

6.4. Insurance Coverage and Exceptions:

Our vehicles are provided with comprehensive insurance coverage including:

– Third-Party Coverage: Up to €500,000 per victim for death and injury.

– Property Damage to Third Parties: Up to €100,000.

– Fire and Car Theft Coverage.

– These contracts apply exclusively to Kefalonia and Ithaca.

Exceptions:

Insurance terms become void, and the renter assumes responsibility for damages in the following scenarios:

– Intentional or negligent damage.

– Using the wrong fuel.

– Damage to undercarriage, roof, mirrors, wheels, and tires.

– Unauthorized boat transportation.

– Violation of Greek Traffic Code.

– Driving under the influence of alcohol or drugs.

– Driving on unsuitable roads.

– Non-authorized driver usage.

– Use for purposes other than passenger transportation.

7. No Deposit Policy

At Joyride Car Rentals, we strive to make your rental experience as seamless and hassle-free as possible. Therefore, we do not take or block any deposits from your credit or debit card. 

Card Validation and Security Check:

– We utilize advanced card validation services provided by our financial card system provider to ensure the security and validity of your card.

– During the booking process, our financial card system provider verifies that the provided credit or debit card has sufficient funds to cover the car’s excess amount in case of any incidents or damages.

– This validation process ensures that your card is active and has the necessary balance, providing peace of mind for both the renter and our company.

No Deposit Blocking:

– Unlike many rental companies, we do not block any amount on your card as a security deposit. This means you can use your funds freely without any hold placed on your account.

– Our approach eliminates the inconvenience of having a portion of your credit limit unavailable during the rental period.

Transparency and Convenience:

– We aim to provide complete transparency in our rental process. You will not encounter hidden charges or unexpected holds on your card.

– Our card validation process is designed to be efficient and unobtrusive, ensuring your rental experience is smooth from start to finish.

Sufficient Funds Requirement:

– While we do not take a deposit, it is essential that your card has sufficient funds to cover potential excess charges. This requirement helps manage the risk associated with the rental and ensures all parties are protected.

Security and Peace of Mind:

– Our priority is to offer you a secure and reliable rental service. The card validation process safeguards against fraudulent activities and guarantees that your card details are secure.

This no deposit policy is part of our commitment to providing a customer-friendly rental experience, ensuring you have the flexibility and freedom to enjoy your trip without financial constraints.

8. Payment Methods

8.1. Credit/Debit Card:

Payments are processed through Alpha Bank’s secure electronic platform, supporting:

– American Express

– Visa, Visa Electron

– MasterCard

– Maestro

– Diners

– My Alpha wallet / MasterPass

8.2. Bank Deposit/Transfer: 

– Bank Name:

– Beneficiary Name: Parantelis G&M OE 

– IBAN:

– BIC/SWIFT: …………

Complete transactions within 24 hours to avoid cancellation. Send payment receipt to [email protected] with the sender’s name for tracking.

8.3. Pay on Arrival:

Book online and pay upon arrival by cash or card

8.4. Payment Timing:

Payment is usually required at pick-up. If pre-paying online, you may receive discounts. The driver must present a credit card in their name.

9. Additional Charges

– Late Return Fees: May apply if the vehicle is returned late.

– Fuel Charges: If not returned with the same fuel level.

– Cleaning Fees: Applied for excessive dirt or specific stains requiring special cleaning (€100)

– Damage Costs: Based on the liability/excess of the booked insurance.

– Car Interior

 Damage: Additional charges for interior damage not covered by insurance.

– Loss or Destruction of Key: €120 charge.

– Traffic Violations: Renter is responsible for any traffic fines.

– Exceptional Charges: Apply if insurance coverage is voided due to improper usage.

10. Condition and Return of Vehicle

Return the vehicle in the condition reflecting regular wear and tear to the specified location by the agreed date and time. Non-compliance may result in additional costs for vehicle collection from an unauthorized location.

11. Car Category

We guarantee a vehicle from a similar category to meet your requirements. Upgrades may be provided at no extra cost if available.

12. Taking the Vehicle Outside Kefalonia

Vehicles are not allowed to leave the island or cross Greek borders without advance authorization. Unauthorized ferrying results in a violation of the rental agreement.

13. Traffic Violations & Responsibility

The renter must follow Greece’s traffic regulations. Responsibility for costs arising from traffic law violations lies with the renter. Fines should be settled by the end of the rental period. If license plates are removed by the police, the renter is accountable for any loss of income.

14. One-Way Rentals

Available exclusively within Kefalonia. Arrange in advance during the booking process. Additional charges may apply.

15. Cancellation Policy

– **Bookings Payable Upon Arrival:** Free of cancellation fees, slightly higher rental cost.

– **Prepaid Bookings:**

  – Cancellations made 14 days or more before the scheduled rental date: Full refund with a nominal processing fee.

  – Cancellations within 14 days: Refund gradually decreases. Cancellations within 72 hours: Refund of at least 50%.

  – No-shows: Full rental amount charged.

  – All cancellation requests must be submitted in writing and confirmed by the company.

  – No refunds for early returns or unused rental days.

16. Credit/Debit Card Payment and Deposit

The total rental cost is paid at the beginning of the rental. A credit card is preferred for security purposes, securing the rental for a specific amount. If only a debit card is available, ensure sufficient funds to cover the excess amount. A valid credit or debit card is required for preauthorization and security purposes.

17. Condition and Return of Vehicle

Return the vehicle to the specified location in the Agreement by the agreed date and time in a condition reflecting regular wear and tear. Non-compliance or leaving the vehicle elsewhere without consent makes you responsible for its safety, potential damage, or loss until our inspection. Additional costs for collecting the vehicle from an unauthorized location are your responsibility.

18. Car Category

While we can’t assure a particular car model, we guarantee a vehicle from a similar category to meet your requirements. If an upgrade is available, we provide it at no extra cost, enhancing your overall rental experience.

19. Taking the vehicle outside Kefalonia

Our vehicles are not allowed to leave the island or cross Greek borders without prior approval. Unauthorized ferrying results in a violation of the rental agreement.

20. Traffic Violations & Responsibility

It’s important for the renter to follow Greece’s traffic regulations. The renter assumes responsibility for any costs arising from traffic law violations. Timely communication with the company or our team is crucial. Fines should be settled by the end of the rental period. In the event that license plates are removed by the police, the renter is accountable for any loss of income from potential future rentals until the plates are returned.

21. One-Way Rentals

Available exclusively within Kefalonia. Arrange in advance during the booking process. Additional charges may apply.